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: This is the cornerstone of Voss's method. It goes far beyond simply "feeling sorry for someone." Tactical empathy is the strategic use of emotional intelligence to listen to and understand the other party's feelings and perspectives, then use that understanding to steer the conversation toward your desired outcome. By acknowledging their emotions, you create a connection and lower their defenses. never split the difference audiobook online listen 2021
The book by Chris Voss is widely regarded as a masterclass in negotiation. As a former lead FBI hostage negotiator, Voss argues that traditional negotiation—based on logic and compromise—often fails because humans are inherently emotional and irrational. Connect your local public library card to stream
: Offers the full audiobook for purchase and provides a free trial that typically includes one free credit for a title of your choice. By acknowledging their emotions, you create a connection
Never Split the Difference: Negotiating As If Your Life Depended On It is a must-listen